What is service facility?
Research Question
Academic Insights
A service facility refers to a location or infrastructure designed to provide specific services to users, often involving the management of space, processes, and people, and increasingly supported by advanced technologies such as ICTs.
Key Insights
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Facility Management (FM):
- FM is a discipline that integrates the management of space, processes, and people using technologies like big data, IoT, and AI to create a technically supported facility management system .
- The transformation into Smart Facility Management (SFM) aims to enhance information interoperability, resource sharing, and capacity coordination .
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Open Facility Management (OFM):
- OFM is a model designed to address conflicts arising from changing customer needs and strict contracts by adopting flexible contracts, actor coordination, and shared performance measurement systems .
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Service Configuration in Transit Stations:
- The configuration of service facilities in transit stations, such as ticket vending machines and fare gates, is crucial for efficient passenger flow and is influenced by passenger characteristics and facility performance .
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Service Level Agreements (SLAs):
- SLAs are governance mechanisms essential for managing the performance of outsourced facility management services, ensuring compliance with quality standards .
Conclusion
Service facilities encompass a broad range of infrastructures and management systems designed to deliver specific services efficiently. The integration of advanced technologies and flexible management models is crucial for addressing dynamic user needs and improving service performance.
Smart facility management: technically supported services based on emerging information and communication technology
Open facility management: a new approach for the improvement of outsourced service industry
Passenger Traffic Characteristics of Service Facilities in Rail Transit Stations of Shanghai
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Service Level Agreements: Governance in Outsourcing Facility Management
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Evaluating service performance at a community health center: Promethee and Lean Service methodologies
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User satisfaction with outsourced facility management (FM) services in multi-tenanted shopping malls in Ghana
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Road service facilities for improving the ecological state using the PPP mechanism
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An examination of facility management, customer satisfaction and service relationship in the Bangkok healthcare system
The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department
Multiple Types of Plug-In Charging Facilities’ Location-Routing Problem with Time Windows for Mobile Charging Vehicles
Cooperative Passive Coherent Location: A Promising 5G Service to Support Road Safety
Related Questions
- What are the types of service facilities?
- How do service facilities impact customer experience?
- What factors influence the design of service facilities?
- What role do service facilities play in business operations?
- How can service facilities be optimized for efficiency?
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