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:  list the essential factors to make our communication more polite and smooth. (02)

Question

List the essential factors to make our communication more polite and smooth. (02)

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Solution

  1. Respect: This is the foundation of any positive interaction. Respect the other person's opinions and feelings, even if you disagree with them. This includes not interrupting when the other person is speaking and not dismissing their points of view.

  2. Empathy: Try to understand the other person's perspective. This can help you to respond in a way that acknowledges their feelings and needs. It can also help to prevent misunderstandings.

  3. Clarity: Be clear and concise in your communication. Avoid using jargon or complex language that the other person may not understand. This can help to prevent confusion and ensure that your message is understood.

  4. Active Listening: This involves not only hearing the words that another person is saying but also understanding the complete message being sent. It requires you to also pay attention to the other person's body language and other non-verbal cues.

  5. Positive Body Language: Non-verbal communication can often convey more than our words. Maintaining eye contact, nodding to show understanding, and facing the person who is speaking are all ways to show engagement and respect.

  6. Patience: Communication is a two-way process and sometimes it takes time for the other person to articulate their thoughts or for you to understand their point of view. Be patient and give them time to speak.

  7. Use of Polite Language: Using polite words like 'please', 'thank you', 'excuse me' etc. can make a big difference in the way our communication is perceived. It shows respect and consideration for the other person.

  8. Constructive Feedback: If you need to give feedback, make sure it is constructive and helpful. Avoid personal criticism and focus on the issue at hand.

  9. Honesty: Be honest but tactful. Lying or being too blunt can harm relationships and cause unnecessary conflict.

  10. Adaptability: Be willing to adapt your communication style to suit the other person. This shows that you are considerate of their needs and willing to make an effort to communicate effectively.

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