The internal cost of failure includes ________.Question 4Answera.Rework and scrapb.Customer complaintsc.Warranty claimsd.Supplier evaluations

The internal cost of failure includes rework and scrap. These are costs that are incurred when a product fails to meet quality standards and needs to be corrected or completely redone. This can include the cost of materials and labor for rework, as well as the cost of disposing of or recycling scrap materials.

Customer complaints and warranty claims are also part of the cost of failure, but they are considered external costs because they involve interactions with customers outside of the company. These costs can include refunds, replacements, and the cost of handling complaints and warranty claims.

Supplier evaluations are not typically considered a cost of failure. They are part of the process of managing and improving supplier relationships and ensuring that suppliers meet quality standards. However, if a supplier consistently fails to meet standards, the cost of evaluating and potentially replacing that supplier could be considered a cost of failure.