According to Toseland & Rivas, which option below is NOT a step in the problem-solving process A. Compensating B. Evaluating C. Monitoring D. Identifying

Step 1: Break Down the Problem

To determine which option is NOT a step in the problem-solving process according to Toseland & Rivas, we need to identify the key steps in their defined problem-solving model.

Step 2: Relevant Concepts

The common steps in the problem-solving process typically include:

1. Identifying the problem
2. Developing alternatives
3. Evaluating options
4. Monitoring implementation

Step 3: Analysis and Detail

Now let's analyze the options provided:

• A. Compensating: This is not commonly recognized as a step in the problem-solving process.
• B. Evaluating: This is a well-known step, as it involves assessing the alternatives.
• C. Monitoring: This refers to checking the progress of the solution implementation.
• D. Identifying: This step is crucial as it involves recognizing the problem at hand.

Step 4: Verify and Summarize

After analyzing all four options, it's clear that "Compensating" is the one that does not fit within the commonly accepted steps in the problem-solving process as outlined by Toseland & Rivas.

Final Answer

A. Compensating is NOT a step in the problem-solving process.