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What is a method for examining and evaluating how a process works currently in order to get to an improved future state?

Question

What is a method for examining and evaluating how a process works currently in order to get to an improved future state?

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Solution

The method you're referring to is known as Process Mapping. Here are the steps involved:

  1. Identify the process: The first step is to identify which process you want to map out. This could be anything from a simple task to a complex series of events.

  2. Gather information: Once you've identified the process, gather as much information about it as possible. This includes who is involved, what they do, when they do it, and how they do it.

  3. Create a process map: Using the information you've gathered, create a visual representation of the process. This could be a flowchart, a diagram, or any other type of visual aid that makes sense for the process.

  4. Analyze the process: Look at the process map and identify any areas where improvements could be made. This could be anything from eliminating unnecessary steps to improving communication between team members.

  5. Implement changes: Once you've identified potential improvements, implement them and monitor the results. If the changes are successful, they can be made permanent. If not, you can go back to the drawing board and try something else.

  6. Review regularly: Process mapping isn't a one-time thing. It should be done regularly to ensure that the process is still working as efficiently as possible.

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