According to Albert Mehrabian's Communication Model, which of the following is true? *

Albert Mehrabian's Communication Model emphasizes that communication is not just about the words spoken, but rather a combination of verbal and non-verbal signals. Here are some key points regarding his findings:

1. The Breakdown of Communication: Mehrabian suggests that a person's attitude is communicated through three components:

   • 7% Verbal: This is the actual words spoken.
   • 38% Vocal: This pertains to the tone of voice, pitch, and how something is said.
   • 55% Non-verbal: This includes facial expressions, body language, and gestures.

2. Context of the Findings: These statistics specifically apply to situations where feelings and attitudes are being conveyed. They may not be generalized to all forms of communication.

3. Importance of Congruence: For effective communication, these elements should align. If the verbal message contradicts the vocal tone or non-verbal cues, the listener is likely to trust the non-verbal messages more.

In summary, Mehrabian's model highlights that effective communication relies heavily on non-verbal elements and that the way something is conveyed can be more significant than the actual words used.