The main hiring focus of leading hospitality companies is "hiring for _______________ and training for aptitude."

The main hiring focus of leading hospitality companies is "hiring for attitude and training for aptitude."

This approach underscores the importance of a positive mindset and interpersonal skills over formal qualifications or technical expertise. In the hospitality industry, customer service and creating a welcoming atmosphere are paramount, and employees with a great attitude can significantly enhance guest experiences. While skills can be taught, attitudes are often ingrained. Therefore, by prioritizing attitude in their hiring practices, companies can build a team that is not only skilled but also passionate about providing quality service. Training can then be focused on specific competencies, ensuring that employees are well-equipped to perform their roles effectively after they have been selected for their positive disposition.