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Which department is sometimes called uniformed services?A. Rooms DivisionB. Guests ServicesC. HousekeepingD. AccountingE. Engineering

Question

Which department is sometimes called uniformed services?

A. Rooms Division
B. Guests Services
C. Housekeeping
D. Accounting
E. Engineering

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Solution

The department that is sometimes referred to as "uniformed services" in the context of hospitality is typically the Guest Services department. This department is often the first point of contact for guests and plays a vital role in customer service. Members of the Guest Services team, such as bellhops, doormen, and concierge, often wear uniforms as part of their professional attire, which is why they are commonly associated with the term "uniformed services."

Their responsibilities include welcoming guests, assisting with luggage, providing information about the hotel and local area, and ensuring that guests have a pleasant experience. While other departments like Housekeeping and Engineering also play crucial roles, they are not specifically categorized under "uniformed services."

In conclusion, the correct answer is B. Guest Services.

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