If there is a conflict between two volunteers, what steps would you take to resolve the issue?

Identify the Problem: The first step in resolving any conflict is to understand the nature of the conflict. This involves talking to each volunteer individually to get their perspective on what the issue is.

Facilitate Communication: Arrange a meeting with both volunteers present. This allows each party to express their feelings and concerns. It's important to ensure that this conversation remains respectful and constructive.

Find Common Ground: Try to identify any areas where the volunteers agree. This can help to reduce tension and make the resolution process easier.

Develop a Solution: Once the problem has been fully discussed, work with the volunteers to develop a solution that is agreeable to both parties. This may involve compromise from both sides.

Implement the Solution: Once a solution has been agreed upon, it should be implemented as soon as possible to prevent further conflict.

Follow Up: After the solution has been implemented, follow up with both volunteers to ensure that the conflict has been fully resolved and that no further issues have arisen.