What organisational behaviour factors changed at NUMMI? What artefacts appear to have changed?

To address the changes in organizational behavior at NUMMI (New United Motor Manufacturing, Inc.), we can look at various factors and artifacts that played a role in reshaping the company culture and operations.

Organizational Behavior Factors that Changed at NUMMI

1. Leadership Style:

   • Transition from a top-down approach to a more inclusive, team-oriented leadership style, emphasizing collaboration and empowerment of employees.

2. Communication:

   • Implementation of open communication channels, encouraging feedback from all levels of staff, which fostered a more transparent working environment.

3. Employee Involvement:

   • Increased involvement of workers in decision-making processes, leading to a sense of ownership and accountability among employees.

4. Workplace Culture:

   • Shift towards a culture of mutual respect and trust, focusing on teamwork and collective problem-solving rather than individual competition.

5. Training and Development:

   • Emphasis on continuous training and skill development to equip employees with the necessary tools and knowledge to improve productivity and quality.

Artifacts that Changed at NUMMI

1. Physical Environment:

   • Redesign of the assembly line and workspaces to promote teamwork, safety, and efficiency, including open workspaces and designated areas for collaboration.

2. Standard Operating Procedures:

   • New protocols established that emphasized quality over quantity, including just-in-time production and lean manufacturing principles.

3. Performance Metrics:

   • Introduction of new performance evaluation metrics that focused on team performance rather than individual output, promoting a collective approach to achieving organizational goals.

4. Symbols and Ceremonies:

   • Development of rituals and ceremonies to celebrate team success, enhance morale, and reinforce the new organizational values.

5. Technology and Tools:

   • Implementation of new technologies and tools that support collaborative work and enhance productivity, including improved machinery and software for monitoring production quality.

In summary, NUMMI experienced significant changes in organizational behavior through a focus on inclusive leadership, enhanced communication, and a collaborative culture, accompanied by changes in physical artifacts, procedures, and systems that supported this new direction.