Where does the complaint proceed if the Registrar is unable to resolve it in Small Claims Court?

If the Registrar is unable to resolve a complaint in Small Claims Court, the next steps typically involve either appealing the decision or seeking further remedies through higher judicial avenues. Here's a detailed breakdown:

1. Understanding the Registrar's Role: The Registrar facilitates the Small Claims process, and their inability to resolve the issue usually indicates that the matter is more complex than suitable for Small Claims.

2. Appeal Process: Many jurisdictions allow for appeals from Small Claims Court decisions. If one party is dissatisfied with the Registrar’s handling or the outcome, they can file an appeal to a higher court.

3. Higher Courts: If appealing, the complaint will often proceed to a higher court—usually a district or circuit court—depending on the local legal system. This court will review the case and determine whether the Small Claims decision was appropriate.

4. Seeking Mediation or Alternative Dispute Resolution (ADR): In some instances, parties may also opt for mediation or another form of ADR, which can be more effective in resolving disputes without the need for a prolonged court process.

5. Filing a New Claim: If the initial complaint in Small Claims cannot be resolved and the parties wish to pursue the matter further, they may need to file a separate claim in a more appropriate court that handles larger disputes.

In summary, if a complaint cannot be resolved by the Registrar in Small Claims Court, the parties typically have the option to appeal the decision or seek alternative dispute resolutions, potentially leading to a higher court for further legal proceedings.