Which of the following does not feature in ‘house of quality’? Customer Requirements Type of defects Engineering Characteristics Metrics

The 'House of Quality' is a diagram used in product development to capture customer requirements (what the customer wants), engineering characteristics (how the company will meet those wants), and metrics (how the company will measure its success in meeting those wants).

However, 'Type of defects' does not feature in the 'House of Quality'. This is because the 'House of Quality' is focused on defining what the customer wants and how the company will meet those wants, rather than on identifying potential defects in the product. Defects are typically addressed in other aspects of the product development process, such as quality control and testing.