Strategic operation management involves the integration of strategic planning and operational practices to enhance organizational efficiency and effectiveness.

Key Insights

• Integration of TQM and SCM Practices:
  • A conceptual framework establishes a strong relationship between Total Quality Management (TQM) practices and Supply Chain Management (SCM) practices, particularly in the logistics sector
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  • Significant TQM practices include leadership, strategic planning, customer focus, and human resource management, which are crucial for effective SCM
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• Strategic Management in Local Governance:
  • Strategic management has been critical in Australian local government reforms, enhancing community involvement and operational efficiency
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• Supply Chain Management in Services Industry:
  • Differences in SCM practices between manufacturing and services industries highlight the need for tailored strategic supply chain management practices
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• ITIL Standards in Operations Management:
  • The ITIL standard outlines essential processes for IT departments, emphasizing the need for strategic and operational processes in non-IT industries like tourism
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Conclusion

Strategic operation management is essential for integrating strategic planning with operational practices to improve organizational performance, with significant applications in TQM, SCM, local governance, and IT management.