Customers tend to be more satisfied following chat interactions ______ phone interactions. *thanthen

The phrase you're looking for is "than." Therefore, the complete sentence would be: "Customers tend to be more satisfied following chat interactions than phone interactions."

This comparison suggests that customers generally have a more positive experience when engaging via chat rather than through phone calls. There could be several reasons for this preference. For instance, chat interactions often allow customers to multitask, as they don't require their full attention like a voice call might. Additionally, chat can provide a written record of the interaction, which allows for easier reference and follows-up, enhancing the overall customer experience. This preference for chat over phone may also indicate a generational shift, with younger customers favoring more digital forms of communication.