The effect of constant rather than variable service durations is to cut the average number of customers waiting in line.Multiple ChoiceTrueFalse

Answer

The statement is True.

Explanation

In queueing theory, the key principles revolve around how arrival rates, service times, and the number of servers interact to influence customer wait times. When service durations are constant, it becomes easier to predict the service time for each customer, which allows for more efficient management of resources and scheduling.

Constant service durations lead to a more stable flow of customers being served, thus minimizing fluctuations in wait times and the number of customers in line. In contrast, variable service durations introduce unpredictability into the system, which can cause longer wait times and more customers to accumulate in the queue. With consistent service times, customers can also better anticipate their waiting experience, further reducing perceived wait times. Therefore, having constant service durations is indeed beneficial in reducing the average number of customers waiting in line.