Customers move from one queue to another hoping to receive service more quickly.a.Renegingb.Balkingc.Jockeyingd.Patient customer

In the context of queueing theory, the behavior of customers influencing their position in service lines can be characterized by several terms, one of which is particularly relevant to the act of moving from one queue to another.

1. Reneging refers to customers that leave the queue before receiving service, often due to delays or impatience.
2. Balking denotes customers who choose not to enter a queue, typically when they assess that the wait time is too long.
3. Jockeying describes the act of switching from one queue to another in the hope of receiving service more quickly.
4. Patient customer is a term for those who remain in line until they receive service, demonstrating patience.

In this case, the correct answer is c. Jockeying, as it specifically addresses the movement of customers between different queues with the intent of obtaining faster service. This behavior is common in situations where customers believe that their wait time may be reduced by selecting an alternative line.