Which one of these perspectives is not used by the balanced scorecard?Group of answer choicesCustomer.Innovation and improvement activities.Employee.Financial.

Step 1: Break Down the Problem

Identify the perspectives associated with the balanced scorecard framework and determine which one does not belong.

Step 2: Relevant Concepts

The balanced scorecard is a strategic planning and management system that organizations use to:

1. Align business activities to the vision and strategy of the organization.
2. Improve internal and external communications.
3. Monitor organizational performance against strategic goals.

The four main perspectives of the balanced scorecard are:

1. Financial Perspective
2. Customer Perspective
3. Internal Business Processes (often includes Innovation and Improvement Activities)
4. Learning and Growth (often associated with Employee development)

Step 3: Analysis and Detail

From these four perspectives, we can see:

• Customer: This perspective focuses on customer satisfaction and retention.
• Innovation and Improvement Activities: While related, this term is not a standalone perspective of the balanced scorecard but rather fits under Internal Business Processes or Learning and Growth.
• Employee: This is often considered part of the Learning and Growth perspective.
• Financial: This perspective deals with financial objectives.

Step 4: Verify and Summarize

Thus, the term "Innovation and Improvement Activities" does not directly correspond to one of the main four perspectives of the balanced scorecard, although it may be included within broader categories.

Final Answer

The perspective that is not used by the balanced scorecard is Innovation and Improvement Activities.