Your patient is confused about what time they are getting physical therapy today. Using AIDET, how would you help decrease your patient's fear?
Question
Your patient is confused about what time they are getting physical therapy today. Using AIDET, how would you help decrease your patient's fear?
Solution
AIDET stands for Acknowledge, Introduce, Duration, Explanation, and Thank You. Here's how you can use it:
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Acknowledge: Start by acknowledging the patient's confusion. You might say, "I understand that you're unsure about the time of your physical therapy session today."
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Introduce: Next, introduce yourself and your role. For example, "I'm your study assistant, and I'm here to help you with any questions or concerns you might have."
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Duration: Give them an estimate of how long it will take to resolve their confusion. You could say, "It should only take a moment for me to check the schedule and confirm the time of your session."
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Explanation: Explain the situation to the patient. After checking the schedule, you might say, "Your physical therapy session is scheduled for 3 PM today."
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Thank You: Finally, thank the patient for their patience or cooperation. For instance, "Thank you for bringing this to my attention. Please don't hesitate to ask if you have any other questions."
By using AIDET, you can help reduce the patient's fear and confusion, and improve their overall experience.
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