Mention 2 soft tactics that Lisa can use. Suggest relevant ways in which these can be implemented.

To answer the question, we need to identify two soft tactics that Lisa can use and suggest relevant ways to implement them.

1. Active Listening: Active listening is a soft tactic that involves fully engaging with the speaker and demonstrating understanding and empathy. Lisa can implement this tactic by:

   • Maintaining eye contact and nodding to show that she is paying attention.
   • Paraphrasing and summarizing the speaker's points to ensure she understands correctly.
   • Asking open-ended questions to encourage the speaker to share more information.
   • Avoiding interrupting or imposing her own opinions.

2. Building Rapport: Building rapport is another soft tactic that involves establishing a positive connection with others. Lisa can implement this tactic by:

   • Finding common interests or shared experiences to create a sense of familiarity.
   • Using non-verbal cues such as smiling and mirroring body language to create a comfortable atmosphere.
   • Showing genuine interest in others by asking about their well-being or personal interests.
   • Being approachable and accessible, making herself available for conversations or support.

By using active listening and building rapport, Lisa can enhance her communication skills and create a positive and supportive environment for effective interactions with others.