Using the case study, describe the TWO roles of the individual in B1.2.2 at the ban

To provide a detailed analysis of the roles of the individual in B1.2.2 at the bank, we can break it down into two key functions:

1. Client Relations Management

   • This role involves interacting with clients to understand their banking needs, providing assistance with products and services, and ensuring a positive customer experience. This individual acts as a liaison between the bank and its clients, delivering information on new offerings and addressing concerns.

2. Compliance and Risk Assessment

   • In this role, the individual is responsible for ensuring that all banking operations comply with legal and regulatory standards. This includes monitoring transactions for suspicious activities, assessing risks associated with clients, and implementing policies to mitigate financial risk to the bank.

These roles work in tandem to enhance customer satisfaction while safeguarding the bank’s integrity and compliance with regulations.