Using the case study, describe the TWO roles of the individual in B1.2.2 at the bank.

In the case study regarding B1.2.2 at the bank, the individual plays two essential roles:

1. Customer Advisor: In this role, the individual is responsible for interacting directly with clients, providing them with information about the bank's products and services. They assess customer needs, offer tailored financial advice, and help clients make informed decisions regarding their accounts, loans, and investment options. A successful customer advisor combines product knowledge with strong communication skills to build lasting relationships with clients, ensuring customer satisfaction and loyalty to the bank.

2. Risk Analyst: The second role involves evaluating the financial risks associated with lending to individuals or businesses. The individual analyzes credit reports, financial statements, and market trends to assess the potential risk of default. This role is critical in ensuring that the bank maintains a healthy loan portfolio and complies with regulatory requirements. By performing thorough risk assessments, the individual helps the bank make sound lending decisions that balance profitability with risk management.

Together, these roles not only enhance customer service but also safeguard the bank's financial stability, making the individual an integral part of the banking operations.