What is low on productivity and high on value advantage?  A. service leader  B. commodity leader  C. cost leader  D. cost and service leader

Analyzing the Options

To determine which option represents a business strategy that is low on productivity but high on value, let's analyze each term:

1. Service Leader: This is typically a company that focuses on providing exceptional customer service and experience, which often results in higher perceived value despite potentially lower productivity in terms of cost efficiency.

2. Commodity Leader: A commodity leader focuses on standard products with low differentiation, often seeking high volume but may not achieve high value in terms of customer perception.

3. Cost Leader: This involves being the lowest-cost producer in the industry, focusing on operational efficiency, which does not align with being low on productivity.

4. Cost and Service Leader: This suggests a dual focus on providing low costs and high levels of service, which usually leads to efficiency rather than low productivity.

Conclusion

The best option that indicates being low on productivity but high on value is A. Service Leader. This is because service leaders can offer high value through superior customer interactions and support, even if their productivity metrics do not align with those of cost-efficient businesses.