Select the best answer.Which of the following is often used to measure the impact of a process improvement project on business results? DOE CTQ ROI FMEA

To determine which option is best suited for measuring the impact of a process improvement project on business results, let's analyze each option:

1. DOE (Design of Experiments): This is a statistical method used to plan experiments and analyze the effects of various factors on a process. While it helps in understanding variations and optimizing processes, it is not directly used to measure business results.

2. CTQ (Critical to Quality): These are the key measurable characteristics of a product or service that are essential for customer satisfaction. While CTQs are important in defining quality metrics, they don't necessarily quantify the impact on business results.

3. ROI (Return on Investment): This is a financial metric used to evaluate the profitability of an investment relative to its costs. ROI is often used in business to measure the financial return of a process improvement project by comparing the benefits gained to the costs incurred.

4. FMEA (Failure Mode and Effects Analysis): This is a systematic method for evaluating processes to identify where and how they might fail and assessing the relative impact of different failures. While useful for risk management, it does not directly measure business results.

Conclusion

The best answer is ROI. It directly measures the financial impact of process improvements on business results, making it the most relevant option among the choices provided.