You notice that there are continuous "Negative" reviews about one of your certified Host's sessions. How would you handle this situation?*Your answer

Identify the Issue: The first step would be to thoroughly read through the negative reviews to understand the common issues or complaints that the participants are facing in the host's sessions.

Communicate with the Host: Next, I would arrange a meeting with the host to discuss the feedback. It's important to approach this conversation with sensitivity, presenting the feedback as opportunities for improvement rather than criticism.

Develop a Plan: Based on the feedback, we would work together to develop a plan to address the issues. This might involve additional training for the host, changes to the session format, or other adjustments based on the specific feedback.

Monitor Progress: After implementing the changes, I would closely monitor the host's future sessions and reviews to see if there's improvement.

Follow-up: If the negative reviews continue, it may be necessary to consider more drastic measures, such as re-evaluating the host's certification. If the reviews improve, I would continue to work with the host to ensure the quality of their sessions remains high.

Feedback to Reviewers: Finally, it would be important to respond to the reviewers, thanking them for their feedback and assuring them that steps are being taken to improve the sessions. This shows that we value their input and are committed to providing a high-quality experience.