Step two of the TQM process requires managers to focus on ___.Multiple choice question.increasing profitscompetitionproduct knowledgethe customer
Question
Step two of the TQM process requires managers to focus on ___.
Multiple choice question.
- increasing profits
- competition
- product knowledge
- the customer
Solution
To answer the multiple-choice question regarding step two of the TQM (Total Quality Management) process, we need to analyze the options provided:
- Increasing profits - While important in a business context, it is not typically a focus of TQM's process steps.
- Competition - Understanding competition is essential, but TQM emphasizes internal processes more than external competition.
- Product knowledge - Knowledge of the product is valuable but not specifically the focus of step two of the TQM process.
- The customer - TQM places a strong emphasis on customer satisfaction and understanding customer needs.
Final Answer
The correct answer is the customer.
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