Which of the following is NOT one of the principles of quality management?Question 17Answera.Cost reductionb.Customer focusc.Leadershipd.Continual improvement

Identifying the Principles of Quality Management

Quality management typically revolves around several fundamental principles that guide organizations in improving their processes, products, and customer satisfaction. The main principles of quality management include:

1. Customer Focus: Ensuring that the needs and expectations of customers are met.
2. Leadership: Establishing a unified direction and creating an environment to support quality objectives.
3. Continual Improvement: Ongoing efforts to enhance products, services, or processes.

Examining the Options

1. Cost Reduction: While cost management is important for business sustainability, it is not typically listed as a principle of quality management.

2. Customer Focus: This is a fundamental principle of quality management.

3. Leadership: This is also a recognized core principle of quality management.

4. Continual Improvement: This is a key principle of quality management.

Conclusion

Based on the examination, the option that is NOT one of the principles of quality management is:

• a. Cost reduction

This indicates that cost reduction, while important for overall business strategy, does not directly align with the core principles that guide quality management practices.