True or false: Average handle time can force agents to get off the phone so quickly they can't collaborate for a better solution.A.TrueB.False

This statement is generally considered to be True.

Explanation: Average Handle Time (AHT) is a metric used in customer service that measures the average duration taken to resolve a customer query or issue. While AHT can be useful for efficiency, focusing excessively on this metric can lead to a pressured environment where agents feel compelled to end calls quickly. This may limit their ability to engage in thorough conversations, collaborate with colleagues, or seek additional resources that could lead to a better customer solution. In practice, prioritizing AHT over the quality of the interaction can negatively impact customer satisfaction and the overall effectiveness of service. Therefore, it is important for organizations to balance AHT with quality metrics to ensure that agents have the necessary time to provide comprehensive support.