Process performance metrics typically measure items in which four (4) categories?
Question
Process performance metrics typically measure items in which four (4) categories?
Solution
Process performance metrics typically measure items in the following four categories:
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Efficiency: This measures how well resources are utilized during the process. It could include metrics like cost per unit, cycle time, or resource utilization.
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Effectiveness: This measures the quality of the output. It could include metrics like error rates, customer satisfaction scores, or on-time delivery rates.
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Adaptability: This measures how well the process can adjust to changes. It could include metrics like changeover time, or the time it takes to implement a new process.
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Reliability: This measures the consistency of the process. It could include metrics like process variance, downtime, or the rate of process failures.
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