At which phase of a business phone call does the caller collect or verify information?Group of answer choices12345

The phase of a business phone call where the caller collects or verifies information is typically the middle phase. This is after the introduction and before the conclusion. Here are the steps:

1. Introduction: This is where the caller introduces themselves and the purpose of the call.

2. Collecting or Verifying Information: After the introduction, the caller will then proceed to collect or verify the information they need. This could involve asking questions, confirming details, or gathering data.

3. Discussion: Once the necessary information has been collected or verified, the caller and the recipient can then discuss the main topic of the call.

4. Conclusion: This is where the caller summarizes the call, confirms any next steps, and then ends the call.

5. Follow-up: Depending on the nature of the call, there may be a follow-up phase where the caller sends an email or another form of communication to confirm the details discussed during the call.

So, the answer to your question is phase 2.