Which area of business is monitored by quality standards such as the ISO 9000? Multiple choice question.transportationmarketingcustomer servicehuman resources

Break Down the Problem

1. Identify what ISO 9000 refers to.
2. Assess each option to determine which area is most relevant to ISO 9000.

Relevant Concepts

• ISO 9000: This is a set of international standards for quality management and quality assurance. It is designed to help organizations ensure that they meet customer and other stakeholder needs while meeting statutory and regulatory requirements related to a product.

Analysis and Detail

1. Transportation: While quality can be important in transportation, ISO 9000 does not specifically monitor this area.
2. Marketing: Marketing focuses more on promotional activities and strategies rather than direct quality assurance processes.
3. Customer Service: This area is critically dependent on quality standards, as service quality can significantly impact customer satisfaction and retention.
4. Human Resources: Although HR processes can benefit from quality standards, ISO 9000 does not specifically focus on this area.

Verify and Summarize

Considering the relevance of ISO 9000 to ensuring customer satisfaction and maintaining consistent quality in processes, customer service is largely influenced by the practices set out in the ISO 9000 standards.

Final Answer

Customer Service is the area of business monitored by quality standards such as the ISO 9000.