Which of the following is not one of the dimensions of service quality?Multiple ChoiceAssuranceResponsivenessDurabilityConvenience

Break Down the Problem

1. Identify the dimensions of service quality.
2. Analyze the options provided in the multiple-choice question.

Relevant Concepts

Service quality is typically assessed using the following dimensions:

• Tangibles
• Reliability
• Responsiveness
• Assurance
• Empathy

Analysis and Detail

1. Assurance: This is a recognized dimension of service quality, relating to the knowledge and courtesy of employees and their ability to inspire trust.
2. Responsiveness: This dimension refers to the willingness of service providers to help customers and provide prompt service.
3. Durability: This term typically applies to tangible goods rather than services, indicating how long a product lasts. It is not a commonly recognized dimension of service quality.
4. Convenience: While important in service delivery, convenience is not typically listed as a formal dimension of service quality in traditional models.

Verify and Summarize

• The correct answer can be derived from the dimensions of service quality.
• Among the options, Durability is the term that does not fit within the recognized dimensions of service quality, as it typically describes a characteristic of physical goods.

Final Answer

Durability is not one of the dimensions of service quality.