Which one of the following is an example of a negative word that is unacceptable to use during service?AAbsolutelyBUnfortunatelyCCertainlyDYes

To determine which word is an example of a negative word that is unacceptable to use during service, we can analyze the options provided:

1. A: Absolutely - This word conveys certainty and positivity. It is not negative and is often used to agree or affirm a statement enthusiastically.

2. B: Unfortunately - This word carries a negative connotation, suggesting that something is undesirable or unfortunate. It can indicate a problem or a bad outcome, making it less acceptable in a service context.

3. C: Certainly - Similar to "Absolutely," this word expresses agreement and confidence. It is positive and supportive in communication.

4. D: Yes - This word is straightforward and denotes agreement or affirmation. It is neutral and acceptable in all contexts.

Final Answer

The example of a negative word that is unacceptable to use during service is B: Unfortunately.