Event Management, Incident Management, and Problem Management belong to which ITIL Service Lifecycle Phase?

Event Management, Incident Management, and Problem Management are all part of the Service Operation phase of the ITIL (Information Technology Infrastructure Library) Service Lifecycle.

In detail, these processes serve different purposes within the operation of services:

1. Event Management: This process involves monitoring all events that occur through the IT infrastructure to allow for normal service operation and to detect and escalate exception conditions.

2. Incident Management: This aims to restore normal service operation as quickly as possible following an interruption and to minimize the impact on the business.

3. Problem Management: This focuses on identifying the root causes of incidents and reducing the likelihood and impact of incidents by managing the underlying problems.

Together, these processes ensure that services are delivered effectively and efficiently, addressing issues as they arise and preventing future incidents.