Which is not a Processes of Service OperationsQuestion 1Answera.Service Validationb.Problem Managementc.Event Managementd.Incident Management

Analyzing the Options

1. Service Validation: This process typically involves ensuring that a service will meet the requirements and can be delivered effectively before it is launched. It is often part of service design and service transition phases.

2. Problem Management: This is a process focused on identifying and managing the root causes of incidents to minimize the adverse impact on the business. It is a standard process within service operation.

3. Event Management: This process involves monitoring events throughout the IT infrastructure, ensuring that events are managed to minimize downtime. It is known within the service operation framework.

4. Incident Management: This process is responsible for managing the lifecycle of incidents with the goal of restoring normal service operation as quickly as possible, thus minimizing the impact on business operations. This is a fundamental part of service operation.

Conclusion

The least likely candidate as a "Process of Service Operations" is a. Service Validation, as it is more associated with service design and transition rather than service operation.

Final Answer

a. Service Validation