Which two (2) processes are operational processes? (Select 2)1 pointIncident ManagementFinancial ManagementAvailability ManagementChange Management
Question
Which two (2) processes are operational processes? (Select 2)
- Incident Management
- Financial Management
- Availability Management
- Change Management
Solution
To identify the operational processes from the provided options, we first need to understand what operational processes entail. Operational processes are those that are actively involved in the day-to-day activities of an organization, ensuring that critical services are delivered efficiently.
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Incident Management: This is an operational process that focuses on restoring normal service operation as quickly as possible and minimizing the adverse impact on business operations.
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Change Management: This process involves the systematic handling of changes in an organization’s IT environment, ensuring that changes are made with minimal risk to services and that all changes are recorded and communicated effectively.
Final Answer
The two operational processes selected are:
- Incident Management
- Change Management
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