a) Two characteristics of Management Information Systems (MIS) are:

1. Integrated: MIS is typically integrated with other business functions like HR, Sales, Operations, etc. This allows for a seamless flow of information across different departments.

2. Real-time Information: MIS provides real-time information, making it possible for managers to make quick decisions.

b) The phases of the decision-making process are:

1. Identifying the problem: This is the first step where the problem or the decision to be made is identified.
2. Gathering information: In this phase, all relevant information related to the problem is gathered.
3. Evaluating alternatives: Based on the information gathered, different alternatives are evaluated.
4. Making the decision: The best alternative is chosen in this phase.
5. Implementing the decision: The chosen decision is implemented.
6. Reviewing the decision: The decision is reviewed to see if it has resolved the problem.

c) Customer Relationship Management (CRM) is a strategy for managing an organization's relationships and interactions with customers and potential customers. It helps companies stay connected to customers, streamline processes, and improve profitability.

d) Decision Support Systems (DSS) are a type of information system that supports business or organizational decision-making activities. They serve the management, operations, and planning levels of an organization and help to make decisions, which may be rapidly changing and not easily specified in advance.

e) Service is distinct from a product in the following ways:

1. Intangibility: Services cannot be touched or seen before they are bought, unlike products.
2. Inseparability: Services are produced and consumed at the same time.
3. Variability: Services are highly dependent on who provides them and when and where they are provided.
4. Perishability: Services cannot be stored for future use unlike products.

Question

a) Two characteristics of Management Information Systems (MIS) are:

1. Integrated: MIS is typically integrated with other business functions like HR, Sales, Operations, etc. This allows for a seamless flow of information across different departments.

2. Real-time Information: MIS provides real-time information, making it possible for managers to make quick decisions.

b) The phases of the decision-making process are:

1. Identifying the problem: This is the first step where the problem or the decision to be made is identified.
2. Gathering information: In this phase, all relevant information related to the problem is gathered.
3. Evaluating alternatives: Based on the information gathered, different alternatives are evaluated.
4. Making the decision: The best alternative is chosen in this phase.
5. Implementing the decision: The chosen decision is implemented.
6. Reviewing the decision: The decision is reviewed to see if it has resolved the problem.

c) Customer Relationship Management (CRM) is a strategy for managing an organization's relationships and interactions with customers and potential customers. It helps companies stay connected to customers, streamline processes, and improve profitability.

d) Decision Support Systems (DSS) are a type of information system that supports business or organizational decision-making activities. They serve the management, operations, and planning levels of an organization and help to make decisions, which may be rapidly changing and not easily specified in advance.

e) Service is distinct from a product in the following ways:

1. Intangibility: Services cannot be touched or seen before they are bought, unlike products.
2. Inseparability: Services are produced and consumed at the same time.
3. Variability: Services are highly dependent on who provides them and when and where they are provided.
4. Perishability: Services cannot be stored for future use unlike products.

Knowee AI · Accepted Answer

a) Two characteristics of Management Information Systems (MIS) are:

1. Integrated: MIS is typically integrated with other business functions like HR, Sales, Operations, etc. This allows for a seamless flow of information across different departments.

2. Real-time Information: MIS provides real-time information, making it possible for managers to make quick decisions.

b) The phases of the decision-making process are:

1. Identifying the problem: This is the first step where the problem or the decision to be made is identified.
2. Gathering information: In this phase, all relevant information related to the problem is gathered.
3. Evaluating alternatives: Based on the information gathered, different alternatives are evaluated.
4. Making the decision: The best alternative is chosen in this phase.
5. Implementing the decision: The chosen decision is implemented.
6. Reviewing the decision: The decision is reviewed to see if it has resolved the problem.

c) Customer Relationship Management (CRM) is a strategy for managing an organization's relationships and interactions with customers and potential customers. It helps companies stay connected to customers, streamline processes, and improve profitability.

d) Decision Support Systems (DSS) are a type of information system that supports business or organizational decision-making activities. They serve the management, operations, and planning levels of an organization and help to make decisions, which may be rapidly changing and not easily specified in advance.

e) Service is distinct from a product in the following ways:

1. Intangibility: Services cannot be touched or seen before they are bought, unlike products.
2. Inseparability: Services are produced and consumed at the same time.
3. Variability: Services are highly dependent on who provides them and when and where they are provided.
4. Perishability: Services cannot be stored for future use unlike products.

a) State any two characteristics of MIS.b) State the phases of decision making process.c) Define CRM.d) Define DSS.e) How service is distinct from product?

Question

a) State any two characteristics of MIS.

b) State the phases of decision making process.

c) Define CRM.

d) Define DSS.

e) How service is distinct from product?

Solution

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