Technological systems have made human customer service irrelevant to people.Group of answer choicesTrueFalse

Analyzing the Statement

1. Understanding the Claim: The statement suggests that technological systems have replaced human customer service entirely, making it irrelevant.

2. Evaluating the Role of Technology: While technological advancements, such as chatbots and automated response systems, have enhanced efficiency in customer service, they do not fully eliminate the need for human interaction. Many consumers still prefer to engage with a human representative for complex issues, emotional support, or personalized service.

3. Considering Consumer Preferences: Surveys often indicate that while people appreciate the convenience of technology, there is still a significant demand for human customer service representatives, especially in situations that require empathy or nuanced understanding.

4. Conclusion: Thus, while technology has altered the landscape of customer service, it has not made human service irrelevant. Rather, it complements human service by handling routine inquiries, allowing human agents to address more complicated or sensitive issues.

Final Answer

False. While technology has improved customer service efficiency, human representatives remain essential for complex and emotional interactions.