Which of these criteria is not included in customer segmentation?a.Sociologyb.Demographyc.Geographyd.Psychology
Question
Which of these criteria is not included in customer segmentation?
a. Sociology
b. Demography
c. Geography
d. Psychology
Solution
When considering customer segmentation, companies often analyze various criteria to better understand and categorize their customer base. Common segmentation criteria include:
- Demography: This includes factors such as age, gender, income, education, religion, and marital status.
- Geography: This criterion looks at the customer’s location, which can dictate preferences and buying patterns.
- Psychology: This focuses on the lifestyle, values, attitudes, and interests of the customer.
However, Sociology is not typically used as a direct criterion for customer segmentation in marketing. While sociological factors may influence customer behavior, they are not a standard segmentation basis like demography, geography, or psychology.
Final Answer
The criteria not included in customer segmentation is: a. Sociology
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