2 pointsPrivacy of the customer is an integral part of value delivery process among which channel? Digital ChannelOfficial ChannelA and B None of the above

Break Down the Problem

1. Identify the key concept: privacy of the customer.
2. Determine the channels in question: Digital Channel, Official Channel, and the options A and B.

Relevant Concepts

• Value delivery process typically involves the methods through which a business interacts with customers, which can include both digital and official or traditional methods.
• Privacy becomes especially critical in digital channels due to data collection and usage.

Analysis and Detail

1. Digital Channel: Involves online interactions where customer data is often collected, making privacy a crucial concern.
2. Official Channel: This might encompass traditional customer service modes, which also need to respect customer privacy but may not inherently deal with data the same way digital channels do.

Verify and Summarize

Considering the nature of each channel, customer privacy is fundamentally essential in the digital realm due to the scale of data handling.

Final Answer

A and B are both correct, as customer privacy is integral to both Digital Channel and Official Channel.