Which of the following is NOT a crack in the product-centric approach?1 pointDeregulationSmart customersRetail saturationCustomer attritionGlobalization

The question asks for the option that is NOT a crack in the product-centric approach. The product-centric approach is a business orientation that focuses on the product an enterprise makes rather than the customer.

Here are the options:

1. Deregulation: This could be a crack in the product-centric approach as it might lead to more competition, forcing companies to be more customer-centric.
2. Smart customers: This is definitely a crack in the product-centric approach. Today's customers are informed and have a lot of choices, so companies need to focus on customers' needs and preferences.
3. Retail saturation: This could be a crack in the product-centric approach. With so many products in the market, companies need to differentiate themselves by being more customer-centric.
4. Customer attrition: This is a crack in the product-centric approach. If a company is not focusing on its customers, it may lose them to competitors.
5. Globalization: This could be a crack in the product-centric approach as it might force companies to adapt their products to different markets and cultures, thus becoming more customer-centric.

So, the option that is NOT a crack in the product-centric approach is "Deregulation". This is because deregulation is a political or economic policy decision to remove or reduce government regulations in an industry, and it doesn't directly relate to the product-centric approach.