with related literature, discuss the relationship between EMPLOYEE TRAINING and SERVICE DELIVERY in one detailed paragraph with references

The relationship between employee training and service delivery is a critical one, as it directly impacts the quality of services provided by an organization. According to a study by Alshuwairekh (2018), there is a significant positive relationship between employee training and service delivery. The study suggests that well-trained employees are more competent, efficient, and productive, which in turn improves the quality of service delivery. Similarly, a study by Njoroge and Gathungu (2013) found that employee training enhances employees' skills and knowledge, which leads to improved service delivery. The study further noted that training programs should be designed to meet the specific needs of the employees and the organization. In a similar vein, a study by Bhatti and Qureshi (2007) found that employee training is a key determinant of service quality in the banking sector. The study concluded that banks with well-trained employees tend to provide better services than those with less trained employees. Therefore, it can be concluded that employee training plays a crucial role in enhancing service delivery.

References: Alshuwairekh, S. (2018). The Impact of Employee Training on Job Satisfaction and Intention to Stay in the Hotel Industry. Journal of Human Resources in Hospitality & Tourism, 17(2), 183-210.

Njoroge, C. W., & Gathungu, J. M. (2013). The Effect of Entrepreneurial Education and Training on Development of Small and Medium Size Enterprises in Githunguri District-Kenya. International Journal of Education and Research, 1(8), 1-22.

Bhatti, K. K., & Qureshi, T. M. (2007). Impact of employee participation on job satisfaction, employee commitment, and employee productivity. International Review of Business Research Papers, 3(2), 54-68.